Policies

Thank you for visiting stonehousesigns.com.  Please review the following information for our conditions of use, privacy policy, warranties and  return policy.  The links below will take you directly to the information you are looking for:

Obtaining Credit At Stonehouse Signs
Shipping Policy
Return Policy
Warranty/Satisfaction Guarantee
Conditions of Use
Privacy Policy

If you have any questions, feel free to contact us.

Extending Credit To Customers   Back to top

Stonehouse Signs has a simple credit application process.  Please complete our credit application and either fax it to (800) 255-0883 or send it to us via email.  We will process your application and get back to you within 3 business days. 

Some additonal notes:

  • All approved credit terms are Net 30 days.
  • Stonehouse Signs only extends credit to businesses, not individuals.

Shipping Policy   Back to top

Shipping costs calculated at checkout apply to U.S. shipments only. In order to ship outside of the U.S., please contact Stonehouse Signs by phone or email to make arrangements and receive a shipping quote. Foreign shipments may be subject to additional duty charges and other customs fees. 

Return Policy   Back to top

Returns- If a return becomes necessary, please call us for authorization and shipping instruction prior to returning any merchandise.  Unless otherwise instructed, all returns must be sent pre-paid and are subject to inspection prior to issuance of credit or refund. Returns for other reasons are subject to a 20% restocking charge.

Cancellations- Cancelled custom orders will be billed to cover the cost of work in progress.

Damages in Shipment- Despite our best efforts, items occasionally will be damaged in transit.  Freight Carriers are liable only when damage is indicated on the bill of lading before you sign for the shipment.  Please inspect each shipment for damage.  If damaged, write details of damage on bill of lading and save all packing materials.  Ask the carrier to make immediate inspection, and then file a claim with the carrier promptly after inspection.

Warranty/Satisfaction Guarantee  Back to top

We warrant our products to be free from defects in workmanship and materials.  Your absolute satisfaction is Guaranteed.

If you are not absolutely satisfied, Stonehouse Signs, Inc. will replace the unsatisfactory products or credit your account for the sales price of such products only.

Delivery- We will ship your order via UPS whenever possible, adding the shipping charge to your invoice.  When unable to ship via UPS, we will ship via motor freight with freight charges added.  Please notify us if you require alternate shipping arrangements.

Conditions of Use   Back to top

Welcome to Stonehousesigns.com. Stonehouse Signs provides website features to you subject to the following conditions. If you visit or shop at Stonehousesigns.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Stonehouse Signs service or business (e.g., Your Profile, Checkout) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

PRIVACY

Please review our Privacy Notice, which also governs your visit to Stonehousesigns.com, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Stonehousesigns.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Stonehouse Signs or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Stonehouse Signs and protected by U.S. and international copyright laws. All software used on this site is the property of Stonehouse Signs or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS

STONEHOUSE SIGNS, STONEHOUSESIGNS.COM, STONEHOUSESIGN.COM, LXSIGN, CHANGE IT UP, and other Stonehousesigns.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Stonehouse Signs in the U.S. and/or other countries. Stonehouse Signs' trademarks and trade dress may not be used in connection with any product or service that is not Stonehouse Signs', in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Stonehouse Signs. All other trademarks not owned by Stonehouse Signs that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Stonehouse Signs.

LICENSE AND SITE ACCESS

Stonehouse Signs grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Stonehouse Signs. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Stonehouse Signs. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Stonehouse Signs without express written consent. You may not use any meta tags or any other "hidden text" utilizing Stonehouse Signs' name or trademarks without the express written consent of Stonehouse Signs. Any unauthorized use terminates the permission or license granted by Stonehouse Signs. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to Stonehousesigns.com so long as the link does not portray Stonehouse Signs, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Stonehouse Signs logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Stonehouse Signs reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post comments and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Stonehouse Signs reserves the right (but not the obligation) to remove or edit such content.

If you do post content or submit material, and unless we indicate otherwise, you grant Stonehouse Signs a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Stonehouse Signs and sub-licenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Stonehouse Signs for all claims resulting from content you supply. Stonehouse Signs has the right but not the obligation to monitor and edit or remove any activity or content. Stonehouse Signs takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Stonehouse Signs are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Stonehouse Signs attempts to be as accurate as possible. However, Stonehouse Signs does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

PRICING

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

With respect to items sold by Stonehouse Signs, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY STONEHOUSE SIGNS ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, STONEHOUSE SIGNS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. STONEHOUSE SIGNS DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT AND MATERIALS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM STONEHOUSE SIGNS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. STONEHOUSE SIGNS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Stonehousesigns.com, you agree that the laws of the state of Colorado, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Stonehouse Signs.

DISPUTES

Any dispute relating in any way to your visit to Stonehousesigns.com or to products or services sold or distributed by Stonehouse Signs or through Stonehousesigns.com shall be adjudicated in the state of Colorado, and you consent to exclusive jurisdiction and venue in such courts.

 SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to Stonehousesigns.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

OUR ADDRESS

Stonehouse Signs, Inc.
5550 W 60th Avenue
Arvada, CO 80003
Main: 800.525.0456
Fax: 800.255.0883

Stonehousesigns.com Privacy Notice   Back to top

Last updated: January 19, 2011

Stonehousesigns.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Stonehousesigns.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Stonehousesigns.com Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Stonehousesigns.com. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way.  You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our site, and communicating with you.

·        Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Stonehousesigns.com or advertisements and other content served by or on behalf of Stonehousesigns.com on other Web sites.

·        E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Stonehousesigns.com if your computer supports such capabilities.

What About Cookies?

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as previous order review

  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Stonehousesigns.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Stonehousesigns.com products and services that require you to Sign in.

Does Stonehousesigns.com Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share information with third parties and we never sell this information to third parties.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?
Stonehousesigns.com gives you access to a broad range of information about your account and your interactions with Stonehousesigns.com for the limited purpose of viewing and, in certain cases, updating that information.
 

What Choices Do I Have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of Stonehousesigns.com features

You can add or update certain information on Stonehousesigns.com. When you update information, we usually keep a copy of the prior version for our records. Examples of information you can access include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, and password); payment settings (including credit card information and purchase orders); and e-mail notification settings.

Conditions of Use, Notices, and Revisions

If you choose to visit Stonehousesigns.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Colorado. If you have any concern about privacy at Stonehousesigns.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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Connect With Us!

Email -
Phone - 1-800-525-0456